Below are some of the most common questions we are asked by our customers. Please contact us if you are unable to find the answer you are looking for.
Q: What are your payment options?
A: We accept Credit Cards, Purchase Orders, Wire Transfers, Checks and ACH Transfers.
Credit Cards: We accept Visa, MasterCard, Discover and American Express (AMEX).
Purchase Orders: We are more than happy to set US customers up with an account and Net 30 Payment Terms with an initial order of $1,000 or more, upon credit approval. Please request a credit application or email us your credit references.
Wire Transfers: Available for all US and international customers. A $30 wire transfer fee applies for all customers, unless otherwise agreed upon (may be waived based upon order size).
ACH Transfers: Available for all US and international customers. No Fees apply.
Q: What is your return and cancellation policy?
A: Please contact us for returns and cancellations. Each case will be reviewed and decided on a case by case basis. Product packaging must be unopened and in like new condition when received upon return. We want to help you and treat you fairly. We must be NOTIFIED within 4 weeks of placing the order, unless otherwise stated. Customer covers return shipping charges and orders are subject to a restocking fee.
Q: Where is my order shipping from?
A: All orders ship from either Fremont, California or Aliso Viejo, California. Ship point is determined by several factors including availability and order size. Requests for a preferred ship point can be made at the time of placing an order.
Q: Is there a minimum order amount?
A: There is a $50 minimum for all Rotor Clip orders and $100 for all other items.
Q: Do you accept International Orders?
A: Yes, we do! We have customers all around the world, from Mexico to Brazil to England to Australia. All international orders must be paid in advance, prior to shipment. Freight is collect only, FOB Ship Point. A $250 minimum order applies for North America and $1,000 for all other international locations.
Q: Can my order ship via UPS or FedEx?
A: We can ship PPA on UPS or Fedex on customerís account number.
Q: Can I air-freight my order?
A: Yes, all orders can be air-freighted (or expedited in any other way) on request.
Q: I am a re-seller. Can you drop ship to my customer?
A: Yes, we can drop ship directly to your customer by request. Some restrictions may apply.